About NAPA AutoCare

As a NAPA AutoCare Center, we follow a strict code of ethics so customers will know up-front what to expect. As part of this code, we pledge:

• To perform high-quality diagnostic and repair service at a fair price using quality NAPA parts.
• To employ ASE-certified technicians.
• To be dedicated to customer satisfaction.
• To exercise reasonable care for the customer’s property while it is in our possession.
• To obtain prior authorization and provide a price estimate for work performed.
• To provide a system for fair settlement of customer complaints should they occur.
• To maintain the highest standards of our profession.
• To uphold the integrity of all members of the NAPA AutoCare Program.